After a warranty claim is submitted, how long will it take to hear back?

After a warranty claim is submitted, how long will it take to hear back?

If you don't hear from us right away, don't fret! We're processing your warranty claim, reviewing all the information provided and looking into your issue in depth behind-the-scenes. It usually takes 3-5 business days for our warranty claims representative to finish this process and get back with you. 

PS: double check your spam folder for replies if you haven't seen one after a few business days!