After a warranty claim is submitted, how long will it take to hear back?
If you don't hear from us right away, don't fret! We're processing your warranty claim, reviewing all the information provided and looking into your issue in depth behind-the-scenes. It usually takes 3-5 business days for our warranty claims representative to finish this process and get back with you.
PS: double check your spam folder for replies if you haven't seen one after a few business days!
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How do I submit a warranty claim?
Although it is unlikely that your Vibe kayak will experience a performance altering manufacturing defect during its lifetime, we have your back if you come across a problem. To submit a manufacturing defect warranty claim, follow the steps below: ...
How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...
Do I file a warranty claim through a Vibe authorized dealer or directly with Vibe?
It will likely be faster for you to submit your claim directly with us. To submit a warranty claim, visit the link below: Vibekayaks.com/pages/warranty
How long does a refund take to process?
After receiving your return, please allow our warehouse team a few days to inspect and restock it. Once that process is complete, we will issue your refund, which typically takes around 2-4 business days to reflect in your account (depending on your ...
Limited Lifetime Manufacturing Defect Warranty
What is covered by your limited lifetime warranty? Vibe Holdings, LLC (Vibe Kayaks) warrants that each kayak we produce, including all components thereof, shall be free from faulty workmanship and defective materials for a period of one year from the ...