How do I cancel my order?
Contact customer service right away by emailing email@example.com. Please include your order number and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the order hasn’t been shipped. There can be up to a 24-hour delay between an order being shipped and you receiving a tracking number.
If a tracking number has already been provided, then the order has already been processed and picked up by the courier. On a normal weekday, it could take up to 48 hours (or longer during holiday/peak shipping periods) for the carriers to scan the shipment into their system.
Once your order is processed, you'll need to wait for it to arrive and return it following the instructions on our return policy. Please note that we do not cover shipping fees to return the item back to our warehouse.
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the ...
How do I report an item missing from my order?
Orders with multiple items are often split into separate orders and shipped at different times depending on the size of the item and which warehouse it's being pulled from. Kayak and accessories always ship independently of each other and typically ...
I tried canceling my order but still received a shipping notification.
Unfortunately, your order was already processed before your cancellation request could make it into the warehouse's system. You'll need to wait for it to arrive and return it following the instructions on our return policy. ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via FedEx, UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make ...