Contact customer service right away by emailing contact@vibekayaks.com. Please include your order number and we’ll try to cancel your order before it gets processed. Just because you haven’t received a tracking number doesn’t mean the order hasn’t been processed. There is a short window of 24 business hours, so if you need to cancel, make sure you request it right away. 

If your order is processed, you'll need to wait for it to arrive and return it following the instructions on our return policy. Please note that we do not cover shipping fees to return the item back to our warehouse.