How do I return a Vibe part or accessory I ordered online?

Returning an unused part or accessory

If a part or accessory you ordered from Vibe Kayaks turns out not to be the right fit, you can return it. Returns are accepted on unused items within 15 days of delivery.

What we need from you

Reply to your order confirmation or email our Customer Care team with:

Your order number (Vibe order numbers look like VUS#####)
Which item or items you want to return
Confirmation that the item is unused and still in its original packaging

We will reply with the return shipping address and instructions. Please do not ship anything back before you have those, as unannounced returns can take much longer to match to your order and refund.

What happens next

Include a copy of your order confirmation in the box, or your full name and order number on a note inside. This is what lets us match the parcel to your order.
Return shipping is arranged and paid by you unless the item was sent in error or arrived damaged.
Once the item arrives back with us and has been checked, your refund is issued to the original payment method.

Items that cannot be returned

Items that have been installed, used, drilled, cut or modified
Adhesive products such as deck padding once the backing has been removed
Items returned outside the 15-day window
Kayaks (excluding inflatables)

If the item arrived damaged or was the wrong item