How long does a refund take to process?
After receiving your return, please allow our warehouse team a few days to inspect and restock it. Once that process is complete, we will issue your refund, which typically takes around 2-4 business days to reflect in your account (depending on your bank). We appreciate your patience!
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How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...
What is the kayak delivery process?
Overview Kayaks are oversized items that require special handling and delivery services and take special handling to make the long-trek to your delivery location. We use a wide-range of carriers from UPS Freight to specialized oversized freight ...
After a warranty claim is submitted, how long will it take to hear back?
If you don't hear from us right away, don't fret! We're processing your warranty claim, reviewing all the information provided and looking into your issue in depth behind-the-scenes. It usually takes 3-5 business days for our warranty claims ...
What kind of water should I use a Vibe fishing kayak in? Can I use it in the ocean?
You can take any Vibe kayak in the ocean, but some of our models are more suited for ocean wake and surf stability, and crossing long distances quickly. Typically the longer the kayak the better it handles open bodies of water. The smaller the kayak ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...