How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items.
For general estimated delivery times, see the list below:
Accessories — 10-15 business days
Kayaks (Courier Shipping) — 20-25 business days
Kayaks (Premium Shipping) — *When offered- 5-7 business days
Please note that orders containing multiple products in the categories above will be split into different shipments with a tracking number provided for each shipment.
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After a warranty claim is submitted, how long will it take to hear back?
If you don't hear from us right away, don't fret! We're processing your warranty claim, reviewing all the information provided and looking into your issue in depth behind-the-scenes. It usually takes 3-5 business days for our warranty claims ...
How long does a refund take to process?
After receiving your return, please allow our warehouse team a few days to inspect and restock it. Once that process is complete, we will issue your refund, which typically takes around 2-4 business days to reflect in your account (depending on your ...
How do I cancel my order?
Contact customer service right away by emailing contact@vibekayaks.com. Please include your order number and we’ll try to cancel your order before it gets processed. Just because you haven’t received a tracking number doesn’t mean the order hasn’t ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...