What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via FedEx, UPS or USPS depending on the item and where your location.
Kayaks are oversized items that require special handling and delivery services and take special handling to make the long-trek to your delivery location. We use a wide-range of carriers from FragilePak to courier service providers.
Once you receive your tracking number, if you have an questions about your shipment carrier, feel free to send us a message! The kayak carrier should always make contact with you for etas & scheduling.
How do I cancel my order?
Contact customer service right away by emailing email@example.com. Please include your order number and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the ...
I tried canceling my order but still received a shipping notification.
Unfortunately, your order was already processed before your cancellation request could make it into the warehouse's system. You'll need to wait for it to arrive and return it following the instructions on our return policy. ...
How do I change my shipping address?
Contact Customer Service right away if you need to change your delivery address and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the order hasn’t been shipped. ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the ...