What happens if I refuse delivery for a non-damaged item?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
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What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the ...
How do I report an item missing from my order?
Orders with multiple items are often split into separate orders and shipped at different times depending on the size of the item and which warehouse it's being pulled from. Kayak and accessories always ship independently of each other and typically ...
What is the kayak delivery process?
Overview Kayaks are oversized items that require special handling and delivery services and take special handling to make the long-trek to your delivery location. We use a wide-range of carriers from UPS Freight to specialized oversized freight ...
Do I need to be home for my kayak delivery?
Yes, you must be home or have someone you trust present to inspect the kayak for shipping damage and provide a signature for the delivery. If the order is returned to our warehouse because no one was present to sign for the delivery, your order will ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...