What happens if I refuse delivery?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
What is the kayak delivery process?
Overview Kayaks are oversized items that require special handling and delivery services and take special handling to make the long-trek to your delivery location. We use a wide-range of carriers from UPS Freight to specialized oversized freight ...
Do I need to be home for my kayak delivery?
Yes, you must be home or have someone you trust present to inspect the kayak for shipping damage and provide a signature for the delivery. If the order is returned to our warehouse because no one was present to sign for the delivery, your order will ...
How do I inspect a delivered kayak?
Overview Kayaks must be inspected carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If the product is signed for without damage being reported or if the driver ...
How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via FedEx, UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make ...