What if my order arrived damaged?

What if my order arrived damaged?

We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the steps below:

  1. Review Kayak Inspection Instructions (if applicable)
    Click the link below to review the process for inspecting kayak deliveries.
    Kayak Inspection Instructions

  2. Submit Shipping Damage Claim
    Click the link below, fill out the form and Vibe customer service will review your submission and reply in 3-5 business days.
    Shipping Damage Claim Form

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