What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the steps below:
- Review Kayak Inspection Instructions (if applicable)
Click the link below to review the process for inspecting kayak deliveries.
Kayak Inspection Instructions
- Submit Shipping Damage Claim
Click the link below, fill out the form and Vibe customer service will review your submission and reply in 3-5 business days.
Shipping Damage Claim Form
How do I cancel my order?
Contact customer service right away by emailing email@example.com. Please include your order number and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
How do I report an item missing from my order?
Orders with multiple items are often split into separate orders and shipped at different times depending on the size of the item and which warehouse it's being pulled from. Kayak and accessories always ship independently of each other and typically ...
I tried canceling my order but still received a shipping notification.
Unfortunately, your order was already processed before your cancellation request could make it into the warehouse's system. You'll need to wait for it to arrive and return it following the instructions on our return policy. ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via FedEx, UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make ...