Why is my tracking number not working?
This may be because there aren’t any shipping updates yet. Shipping confirmation emails are sent as soon as your package ready for shipping. The tracking number isn't active until the courier scans it which may take up to 24 hours to update. Thank you for being patient!
Troubleshooting
My tracking link is broken, what do I do?
Don’t worry, it is probably just a glitch! Shoot us a message and we can look into it! contact@vibekayaks.com
I received a DHL tracking number but it's not working?
Unfortunately, there is a glitch with our system. It should be a UPS tracking number. Copy and paste the tracking number HERE.
Related Articles
Tracking says my parts order was delivered, but I never received it
Parts and accessories orders ship by parcel carrier (USPS, UPS or FedEx). Occasionally the carrier scans a package as delivered when it has not reached you. Here is what is happening and what to do about it. Why this happens The most common causes ...
Where can I find the HIN/Serial number on my Vibe fishing kayak?
HIN numbers can be found on the right side of the kayak (standing at stern looking forward) just below the side seam demarcating the hull and deck. Position of the HIN number will be within 18-inches forward of stern. HIN numbers are scribed into the ...
How do I change my shipping address?
Contact Customer Service right away if you need to change your delivery address and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the order hasn’t been shipped. ...
Why does my freight-shipped kayak show as delivered or fulfilled when it hasn't arrived yet?
If your kayak was shipped by freight carrier (rather than a standard parcel carrier like USPS, UPS or FedEx), you may notice that your order shows as "fulfilled" or that early tracking updates say "delivered" or "at terminal" well before the kayak ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...