Why is my tracking number not working?
This may be because there aren’t any shipping updates yet. Shipping confirmation emails are sent as soon as your package ready for shipping. The tracking number isn't active until the courier scans it which may take up to 24 hours to update. Thank you for being patient!
Troubleshooting
My tracking link is broken, what do I do?
Don’t worry, it is probably just a glitch! Shoot us a message and we can look into it! contact@vibekayaks.com
I received a DHL tracking number but it's not working?
Unfortunately, there is a glitch with our system. It should be a UPS tracking number. Copy and paste the tracking number HERE.
Related Articles
Where can I find the HIN/Serial number on my Vibe fishing kayak?
HIN numbers can be found on the right side of the kayak (standing at stern looking forward) just below the side seam demarcating the hull and deck. Position of the HIN number will be within 18-inches forward of stern. HIN numbers are scribed into the ...
How do I change my shipping address?
Contact Customer Service right away if you need to change your delivery address and we’ll try to cancel your order before it gets processed and shipped. Just because you haven’t received a tracking number doesn’t mean the order hasn’t been shipped. ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
How do I cancel my order?
Contact customer service right away by emailing contact@vibekayaks.com. Please include your order number and we’ll try to cancel your order before it gets processed. Just because you haven’t received a tracking number doesn’t mean the order hasn’t ...
How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...