What is the kayak delivery process?
Kayaks are oversized items that require special handling and delivery services and take special handling to make the long-trek to your delivery location. We use a wide-range of carriers from UPS Freight to specialized oversized freight courier service providers.
How does courier shipping work?
Courier delivery is the most cost-effective delivery method for kayaks. It can take up to 15 days to consign a driver depending on where you live in the country but it saves you a lot of money and greatly reduces risk of damage. The process is as simple as:
- Driver Consignment
- Kayak Pickup
- Driver Calls You to Schedule Delivery
- Kayak Delivered
- Inspect Kayak for Damage (see Kayak Inspection Instructions) How do I inspect a delivered kayak?
- Sign and Accept Delivery
How does premium kayak shipping work?
Premium kayak shipping is a white-glove, expedited service that minimizes touch points and ensures the fastest, most reliable transportation methods. While it costs substantially more than courier delivery, you'll receive your kayak much faster after ordering. The process is the same as above however it only takes a few days for the courier to pickup your kayak from one of our warehouses.
Do I need to be home for my kayak delivery?
Yes, you must be home or have someone you trust present to inspect the kayak for shipping damage and provide a signature for the delivery. If the order is returned to our warehouse because no one was present to sign for the delivery, your order will ...
What happens if I refuse delivery?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
How long does a refund take to process?
After receiving your return, please allow our warehouse team a few days to inspect and restock it. Once that process is complete, we will issue your refund, which typically takes around 2-4 business days to reflect in your account (depending on your ...
How do I inspect a delivered kayak?
Overview Kayaks must be inspected carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If the product is signed for without damage being reported or if the driver ...
How do I mount a fish finder and transducer on my Vibe fishing kayak?
With a Vibe Sea Ghost series fishing kayak this process is easy. Simply mount the transducer in the transducer well, inside the kayak, then mount your fishfinder wherever you choose. Plug the cables into the battery, and you’re all set. If you have a ...