How do I report an item missing from my order?
Orders with multiple items are often split into separate orders and shipped at different times depending on the size of the item and which warehouse it's being pulled from. Kayak and accessories always ship independently of each other and typically the accessories will arrive well in advance of the kayak. If your order shows fulfilled online and you still have not received all items in your order,
contact customer service and we'll assist in tracking down your item. contact@vibekayaks.com
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Tracking says my parts order was delivered, but I never received it
Parts and accessories orders ship by parcel carrier (USPS, UPS or FedEx). Occasionally the carrier scans a package as delivered when it has not reached you. Here is what is happening and what to do about it. Why this happens The most common causes ...
How do I cancel my order?
Contact customer service right away by emailing contact@vibekayaks.com. Please include your order number and we’ll try to cancel your order before it gets processed. Just because you haven’t received a tracking number doesn’t mean the order hasn’t ...
I never received an order confirmation email. Did my order go through?
If you placed an order and no confirmation email arrived, it almost always comes down to one of four things. Work through them in this order. 1. Check your spam, junk and promotions folders Order confirmations are automated, and mail providers ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the ...