How do I report an item missing from my order?
Orders with multiple items are often split into separate orders and shipped at different times depending on the size of the item and which warehouse it's being pulled from. Kayak and accessories always ship independently of each other and typically the accessories will arrive well in advance of the kayak. If your order shows fulfilled online and you still have not received all items in your order,
contact customer service and we'll assist in tracking down your item. contact@vibekayaks.com
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How do I cancel my order?
Contact customer service right away by emailing contact@vibekayaks.com. Please include your order number and we’ll try to cancel your order before it gets processed. Just because you haven’t received a tracking number doesn’t mean the order hasn’t ...
How do I track my order?
When your order is processed, we’ll automatically send you an email with your tracking number. Order processing depends on the type of product ordered and your selected shipping method. see the list below for estimated processing time. Estimated ...
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...
What happens if I refuse delivery for a non-damaged item?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
What if my order arrived damaged?
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process but we want to solve this with you so you can get out on the water ASAP. To submit a shipping damage claim, follow the ...