General
What happens if I refuse delivery for a non-damaged item?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...
How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...
Where do you ship to?
We can ship anywhere within the continental United States! We also have expanded to Canada! vibekayaks.ca *Please note that we do not ship to P.O. boxes, Hawaii, Alaska, Puerto Rico, Guam, or Mexico, at this time.