General
How do I return a Vibe part or accessory I ordered online?
Returning an unused part or accessory If a part or accessory you ordered from Vibe Kayaks turns out not to be the right fit, you can return it. Returns are accepted on unused items within 15 days of delivery. What we need from you Reply to your order ...
Tracking says my parts order was delivered, but I never received it
Parts and accessories orders ship by parcel carrier (USPS, UPS or FedEx). Occasionally the carrier scans a package as delivered when it has not reached you. Here is what is happening and what to do about it. Why this happens The most common causes ...
I never received an order confirmation email. Did my order go through?
If you placed an order and no confirmation email arrived, it almost always comes down to one of four things. Work through them in this order. 1. Check your spam, junk and promotions folders Order confirmations are automated, and mail providers ...
What happens if I refuse delivery for a non-damaged item?
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. You will be refunded automatically, excluding the shipping costs and a 20% restocking fee.
What carrier is shipping my order?
Small parcel items like apparel, kayak accessories, and gear ship via UPS or USPS depending on the item and where your location. Kayaks are oversized items that require special handling and delivery services and take special handling to make the ...
How long will it take to receive my order?
Delivery time ranges based on the type of product you ordered, your location and shipping carrier. Kayaks are oversized items that require special handling and delivery services and take longer to deliver than standard parcel items. For general ...
Where do you ship to?
We can ship anywhere within the continental United States! We also have expanded to Canada! vibekayaks.ca *Please note that we do not ship to P.O. boxes, Hawaii, Alaska, Puerto Rico, Guam, or Mexico, at this time.